FAQ

Free Trial & Pricing

• How long is the free trial and do I need to cancel at the end of the free period?

  Your free trial lasts 7 days. If you'd like to cancel before you get charged, you'll need to do this before the end of the free trial period.

• Can I pay an annual membership monthly?

  Of course! If you'd like a monthly membership, simply select the 'MONTHLY SUBSCRIPTION' option when you sign up.

• How can I change my payment details on the site?

  In the navigation bar at the top of the page, hit 'Account Deets' then head to the 'Billing' button. You can give us your digits there.

• How do I go about cancelling my subscription?

  No problem. Just head to 'Account Deets', press 'Billing', then select 'Change Plan'. From here, hit 'Cancel Membership' and follow the prompts.

On Demand Classes

• I don’t know where to start where to start! What do you recommend?

  We'll have you warmed up in no time. Just head to 'New to the Box' for a rundown on each category, or pick a category in our Series page where we've grouped handpicked classes together to help get you started.

• How do I find classes that don’t need any equipment?

  On the 'On Demand' page, click on 'Filters'. Then, on the dropdown under 'Equipment Needed', select 'None'. Voila, class ideas with none of the gear.

• How do I find shorter classes that are only 30 minutes long?

  We're working on it... watch this space.

• I would like to make a comment but not direct to the instructor or visible to other subscribers...

  We'd love to hear your feedback! Get in touch with us on outthebox@gymbox.co.uk

Live Streaming Classes

• My Live class doesn’t start automatically at the expected time

  No worries, this usually just requires a refresh of the page to kick in and get going.

• I don’t have equipment, is it necessary for attending Live classes?

  Some classes use equipment, but it’s not a necessity. Just ask your instructor for variations using the chat box - they're always happy to help.

• How can I give feedback on classes or ask a question?

  Sure! You can give feedback direct to the instructor in the chat box or want to keep it confidential drop us a line at outthebox@gymbox.co.uk

• How often and where can I find new classes?

  As well as our daily Live classes, there is a fresh drop of On Demand content every week. These can be found on the carousel at the top of the On Demand page.